- I've just placed an order, how soon will my LiteZapp products arrive?
Great stuff! Our Zapp Squad works during the week (Mon-Fri) and will aim to dispatch your items ASAP!
If you've placed an order before 3pm (weekdays) for Next Day Delivery (UK) you will receive your LiteZapp products the next working day.
If you've opted for Standard Delivery UK) please allow 3 to 5 working days to receive your LiteZapp products.
We will send you emails to let you know when we have received your order and when it has been dispatched. You can track your order through your Account.
Please note that due to the pandemic, deliveries can sometimes be late due circumstances. We work with national couriers, who now have procedures in place, so deliveries have been on time,since July 2020.
If you require delivery outside of the UK, please email our team email@example.com and we will advise best delivery for your nominated location.
- My order has not arrived, what do I do?
If you haven't received your order in 7 working days, please contact us at firstname.lastname@example.org and we will trace it for you! There may be delays due to the current pandemic, but we use national couriers who have procedures in place now, and deliveries are being made within the standard time frames since July 2020.
- What are my delivery options?
We offer two types of delivery within the UK - Standard and Next Day. Standard Delivery takes 3 to 5 working days, whilst Next Day Delivery takes 1, if ordered by 3pm.
If you are outside the UK, and would like delivery cost or advice please email the team : email@example.com and we can advise on your nominated location.
- Can you deliver my product to a different address?
Yes - you can enter a different address at the checkout.